Terms and Conditions

Last updated: 27 May 2026

1. Introduction

These Terms govern your use of the Ubuntu Fin app, the WhatsApp chatbot at +27 64 851 5983, and related services. By registering an account or starting a salary-advance application you agree to be bound by them.

2. Eligibility

At least 18 years old.
South African resident with a valid 13-digit ID.
South African bank account in your own name.
Mobile number in +27 format.

3. Salary advance product

Maximum R7,100 / 31 days / 28% APR. Repayment is by debit order on your nominated payday. Affordability is mandatory (NCA Section 81).

4. Credit bureau disclosure (NCA Section 70)

You authorise us to query and report to registered credit bureaus.

5. FICA

You agree to submit your ID, a selfie, a payslip, and a 3-month bank statement on each application. FICA records are retained for 5 years post account closure (FIC Act Section 42).

6. Cooling-off (NCA Section 121)

5 business days to rescind in writing with full repayment.

7. Default

Late payments may incur statutory default-administration costs and may be reported to bureaus. We will attempt at least one good-faith contact before escalation.

8. Limitation of liability

We are not liable for indirect, incidental, or consequential damages from third-party network outages, banking interruptions, or use of the Service contrary to these Terms.

9. Disputes

First contact support@ubuntufin.co.za. Unresolved disputes go to the National Credit Regulator or the Credit Ombud.

10. Governing law

Republic of South Africa.